Frequently asked
32 questions
A Call of Duty competition platform. Cash wagers and free matches against other squads, paid-entry tournaments, a scrim finder, and a resume that every result you play is written to. You need an account and nothing else to start.
No. Joining is free and needs no card. Free for everyone, with or without a membership:
- All cash wagers
- Tournament entries — members pay half
- Scrim Finder — in-depth analytics are Prestige
- Full resume
- Standard withdrawals — no fee, any tier
Request a reset link at Forgotten password. It arrives by email and opens a page here where you set a new one. If you signed up with Discord, Twitch or X, there is no password — use that button on the sign-in page.
Raise a ticket at Support. Signed in, you can see the status of every ticket you have raised there; signed out, the page lists the published ways to reach a person.
Cipher — the assistant on every screen and on Support — carries Send to staff in its footer. That opens a ticket with the conversation, the page you were on and a suggested category already attached, so you never explain it twice. Every ticket gets a reference and a status you can follow on Support.
You post a match — the game, the team size, best-of, a wager per player, and the rules both sides accept — on Post a match, or take one from the lobby. Every player on both sides puts up the wager, taken when their side enters. When the result is signed, the winning side takes the pot less the platform’s 10% cut, split evenly between its players: on a $10.00 1v1 that is $18.00 to the winner, or $20.00 on Prestige, which pays no cut at all; a $10.00 4v4 is a $80.00 pot and $18.00 to each winner. A match that requires a monitor cam carries a 2.5% service fee for Prestige members instead, for the extra verification.
A match with no wager. No money moves; only your rating does.
To post one: Free matches → Post a free match, which opens the same form as a cash match on Post a match. Fill in the game, team size, best-of and rules, pick the players who are entering, and leave the wager per player at 0. Nobody is charged, so a free match needs no balance and no teammate permission — it goes onto the free board for another squad to accept.
A wager can be refused: new accounts are capped, both per match and per day; wagers above a threshold need a one-time ID check; a wager is a whole number of dollars; and an account is held to one live cash match at a time. Whenever one of those applies, the refusal says which — at the moment you post or accept, in the words the server sent.
The exact ceilings are not printed here on purpose. They are set on the server, staff can switch the whole set off, and a number typed onto a help page is the one thing nobody updates — so the refusal itself is the only place that can tell you the figure that applied to you.
A captain can only put you in a cash wager paid from your own balance if you allow it: turn on Let my captain enter me in cash wagers on your Wallet or your profile. It stays on until you turn it off, and your bell tells you each time your balance pays for a match. Free matches never need it, and neither does a seat your captain pays for — they can choose Pay every seat instead.
Both sides report the result in the match room, which opens from the match itself. If the reports disagree, or you disagree with the outcome, ask for an admin from the room and a person rules on it. They rule against the rules written on the match, so write down everything you want agreed before it starts.
Yes. A challenge link opens Post a match with that team pre-selected; when you post, its captain is notified. You cannot challenge a team you are on.
5% plus $0.30, added to the card charge rather than taken out of what lands — ask for $100.00 and $100.00 arrives in your balance while the card is charged $105.30. The exact charge is printed before you confirm, on Wallet.
The fixed $0.30 is what punishes a small top-up: the effective rate runs 8.0% on $10.00 against 5.1% on $250.00. It is the same for every account — a membership does not change it.
You choose when you ask, on Wallet. Standard is free on any tier and is paid within 2 business days (weekends and US bank holidays do not count). Express is paid within 24 hours for a 5% fee, taken out of the amount — the form shows the fee and exactly what arrives before you send it. The smallest withdrawal is $10.00. Somebody on the payouts desk approves it, sends the money by hand on the rail you named, and records the reference; your wallet shows each step — requested, approved, payment sent — and asks you to confirm it arrived. If a payment marked sent has not reached you an hour later, press Not received on it and it goes to the top of the staff queue.
Your wallet holds two balances. Card deposits land as playable; winnings land as withdrawable. Only the withdrawable balance can be paid out, and Wallet shows both so the figure you can actually take is never a surprise. Wagering a playable balance on any match — win or lose, the result is irrelevant — is what turns it withdrawable.
Event credits buy tournament entries. They are never convertible to cash and never withdrawable. On the shelf a credit is $0.75 when you buy a pack, and $1.00 if you buy just the one; that is a display rate, not an exchange rate — credits never turn back into cash. Your balance and every movement are on Wallet.
$22.99 a month by card or $24.99 a month from your wallet, or $239.99 a year, from the Store. Members only:
- 0% house cut on cash matches
- Half-price event entries
- Members-only tournaments
- Who Viewed Your Resume
- Prestige overlay signatures, backgrounds and borders
- Prestige Resume card themes
- Increased Cipher Usage
Everything listed under “Does it cost anything to play?” stays free whether you hold it or not.
It pays for itself on the waived cut alone at about $500 of settled pots a month — winning roughly half of what you play, that is the volume where the 10% you would otherwise have paid matches the $22.99. Below that you are buying the other things on the list; above it the membership is already free.
No — it is per account. The 50% discount on an event entry comes off your own entry, and a teammate without it pays theirs in full. An Org plan puts Prestige on every seat of a roster, from 4 seats at $79.99 a month up to 10 at $149.99 — every rung in between is priced in the Store and on Teams. The org is billed, not the players.
They stop. While you hold a seat on an org that is paying for an Org plan, your own membership is not charged — nothing leaves your wallet, and a card schedule is cancelled at the processor — and you keep every Prestige benefit, including members-only events and the half-price entry, because the org is paying for them. A processor can refuse that cancel, and if it does one more card payment can land before a later pass stops it. The membership stays yours, and you cannot cancel it while the org is paying: the cancel names who is paying for it instead of ending it. On a plan with a seat count, only the members the owner has actually given a seat to are covered; anyone else on the roster keeps paying their own.
Your renewal date does not move. If your next payment was the 15th and you hold a seat from the 1st to the 10th, it is still the 15th — a seat is somebody else paying for the same month, not a month added to the end. And if the 15th goes by while you are covered, you owe ONE payment when the seat ends, never one for every month you were covered.
Your own billing picks up from your renewal date — whether the seat ended because you left, because the owner moved it to somebody else, or because the org plan stopped. Still in the future: nothing is owed, you are billed on the day you always were, and at the same amount as before, because a seat is not a price rise. Already passed: one payment is due straight away, and you are not carrying member benefits until it lands.
One ending is worse than a pause. A card payment cannot be paused at the processor, only cancelled, so your recurring payment is cancelled when the seat takes over and has to be built again when it ends — and that needs a card we already hold. If we hold none, nothing restarts: payment is due immediately, the benefits stop, and the membership is closed with the organization seat named as the reason rather than left unbilled. No payment was attempted and none failed. You start it again from the Store, at the price on the shelf then rather than the one you were on. If your org covers your seat and you pay by card, a deposit on Wallet with the card saved leaves us one to restart from.
From the Store, where the membership and its settings live. Cancel any time.
Entries paid in event credits are charged when you enter; Prestige members pay 50% less on the entry, never on the credits themselves. Cash entries carry no membership discount. The platform takes nothing from a tournament prize pool — the pot posted is the pot paid. Some events are members-only: every player on the roster needs Prestige to enter one.
Only a team captain enters a team, from the event page under Tournaments, with exactly the event’s team size of players who have already joined the team. Registering holds the slot; on a paid event every joined player then pays their own seat in credits (a member half), the captain can cover whatever is still owed, and the team qualifies — and is seeded into the bracket — once every seat is paid. A free event qualifies on registration. If the entry is taken away, every credit paid is refunded.
Players cannot create or start an event. Creating one, drawing the bracket, starting it (including Start now before its time), qualifying or removing a team and finalizing it are staff actions — if you want an event run, raise a ticket at Support.
Your MMR moves with every settled result — wagers, free matches and tournament matches. Win anything and it goes up; lose anything and it goes down. Everyone starts every game on 1,200, and the ranked badge beside your name is read straight from it:
Agent is the top 50 on a game’s ladder, ties included — shown instead of the band while you hold the place.
How far a win or a loss moves it, per competition, is on How ranking works.
A tournament you enter as a player, not as a team. Everyone who enters goes on the wheel, and when entries close the site draws the whole wheel into random teams. Those teams then play an ordinary bracket.
The twist is that the teams are not final when they are first drawn. While the respin window is open, anyone can put credits toward a shared goal, and every time the goal is met the whole wheel is drawn again and everybody can land on a different team. The teams standing when the window closes are the teams that play.
You do not need a team to enter one, and you will not know who you are playing with until the draw.
Enter from the event page. The entry is paid in credits and the price is on the page. A Switcheroo is full price for everyone — there is no Prestige half-off on it, unlike an ordinary tournament entry.
If the wheel is already full, or entries have closed but the respins are still running, you join the waitlist instead and pay the same entry then. You move onto the wheel if a seat frees up. If you are never moved on, your entry is refunded automatically when the respins close — you do not have to ask.
Backing out works differently depending on where you are:
- On the wheel — you can withdraw while the event is still open. Once it starts, your place is locked and the entry is not refundable.
- On the waitlist — you can withdraw any time right through last call.
Some Switcheroos are restricted — a membership, or a linked Discord account. The event page says so before you pay.
A respin draws every team again from scratch. It is how you get off a team you do not fancy — and how you lose one you do.
Each respin has a goal: a number of credits and a timer. Anyone signed in can contribute, whether or not they entered — teammates, rivals and spectators alike. Hit the goal and a short countdown runs, then the teams are redrawn and the next goal opens at zero. Every goal asks for the same amount.
If the timer runs out short, the event goes to last call: whatever is still missing doubles, and you get the clock again. Meet it and you get the redraw and the next goal opens as normal — paying a last call keeps the event going, it does not end it. Miss it and the respins are over and the teams on screen are the teams that play.
- Getting halfway through a goal in time buys one extra full timer, once per goal.
- Credits that arrive during a countdown are not wasted — they carry to the next goal.
- Once the final countdown starts the spin is locked and no more is taken.
Credits you put toward a respin are not refundable. They go to the prize pot whether or not the goal is reached. The one exception is a cancelled event, which gives everything back.
Yes, and you can check it. Every draw is made from a random seed that is stored with the draw and printed on the event page underneath the teams, along with the exact list of players it was fed. The same seed over the same list always produces the same teams, so any draw can be replayed and checked afterwards.
Players who entered together as a pair are placed first, so a pair is always drawn onto the same team; everyone else fills the remaining seats at random. Nobody is left out of a team — the wheel is always fitted to whole teams, and anyone who does not fit goes to the waitlist rather than onto a short team.
When the draw is final the teams become real teams on the site, with a page and a roster like any other. The captain is whoever on that team has played the most matches here; a tie goes to whoever entered the event first.
No. Once the respins close and the bracket is created, a drawn team’s roster is fixed for the event — nobody can be added, removed, or swapped in, and that is enforced everywhere on the site, not just on the event page. You play the event with the players you were drawn with.
Staff can correct a team’s name and its captain while the bracket is in review, and set the seeding. That is all.
When the event finishes the drawn teams are disbanded, and everything they did — the matches, the results, the placings — stays on their records and yours.
The pot is built one of two ways, and the event page says which and shows it moving live:
- A guaranteed pot — the house puts up a fixed amount, and a share of the credits spent on respins is added to it.
- A share of the pot — a percentage of the entries on the wheel plus the credits spent on respins.
Staff set 1st, 2nd and 3rd in dollars, and those are the figures that are paid — they are set against the live pot but are not held to it, so read the prizes rather than the pot if you want to know what you are playing for. Prizes are paid in dollars through the payout desk; credits never turn back into cash.
If an event is cancelled, everyone is made whole: every entry on the wheel and on the waitlist is refunded, and so is every credit anyone put toward a respin.
Match calls happen on Discord and the event page links to it — join it and pick the Switcheroo role so you can be reached once you are drawn. You are being put on a team with players you have not met, so it is the practical difference between playing the event and watching it.
The site only *requires* a linked Discord account if that particular event is set to, and it tells you before you pay.
Create or join one at Teams. A captain shares an invite link; opening it while signed in puts you on the roster. Matches are posted as a team, naming the players who are entering.
Look them up at Player Lookup before you wager. Anti-cheat data is provided by EventGuard.
Each community EventGuard reads (Checkmate Gaming, ConsoleKings, esportsagent.gg, and any kept by hand) gives the player its own status. The verdict at the top of Player Lookup is the worst of them.
- VERIFIED CLEAN — every community that holds a record on the player lists them clean.
- CLEAN — that one community holds a record and lists the player clean.
- RESTRICTED (SUSPECT on a community) — the player may play only under a condition that community set, such as a handcam, a monitor cam, a console or a PC reset.
- BANNED — a community has banned the player.
- NO DATA / NO VERDICT — a community is linked but holds no status, so nothing is claimed either way.
- NO RECORD — EventGuard holds nothing on that gamertag. That is not the same as clean.
- VERIFIED BY STAFF — our staff checked that the gamertag belongs to this account. MATCHED ON GAMERTAG means it was not checked: players set their own gamertag.